For information on these measures and which are most important, visit www.medicare.gov and look for the search tools. You will find comparisons for Nursing Homes and for Home Health agencies and explanations of the indicators.

McLean doesn't just say we're good - we constantly measure quality data and patient satisfaction… our acknowledgements include:

• McLean's nursing home has an excellent reputation, strong quality measures and is in the top 10% of the nation in patient and family satisfaction.


• McLean Post-Acute Unit is highly ranked among peer not-for-profit facilities in CT. 100% of these patients gave excellent and good scores for "overall satisfaction." (April - June 2009)


• McLean Home Care is #1 among home care agencies in our service area for having the lowest rate of hospitalization for our patients, according to "Home Health Compare" outcomes at www.medicare.gov.


• We have been named a HomeCare Elite Top Agency in 2007, 2008 and 2009. We are the only agency in our service area to earn this distinction three years in a row. HomeCare Elite is an annual recognition of the most successful Medicare-certified home health care providers in the nation, ranking agencies in quality improvement and financial performance. For more information about HomeCare Elite visit www.ocshomecare.com.


• McLean Outpatient therapy clients give McLean excellent grades (100% gave perfect scores) for degree to which the service met and exceeded their expectations. 


• One hundred percent of the Healthy Living clients polled think the program is meeting or exceeding their goals to be fit and to have confidence in everyday tasks.

LeadingAge Quality First

To ensure McLean continues its legacy of quality, the trustees committed to LeadingAge's (formerly AAHSA) Quality First Covenant and have made the following pledge to maximize quality of care and quality of life for older adults:

• We are committed to achieving excellence in the quality of care and services provided to consumers and to earning the public's trust.


• We believe that aging has a fulfilling purpose in life and that our society's elders have enduring value to family and community.


• We believe that not-for-profit organizations have a special role in society to provide healthy, affordable, and ethical aging services. Our objective is to provide the highest quality and most compassionate care and services to the people we serve.


• We believe that the field of aging services should adhere to applicable legal, ethical and professional standards that are based on stated values and policies in each of our organizations.


• We believe that we should strive to offer programs and services that are based on contemporary research and knowledge to meet the needs of the people we serve as well as paid and volunteer caregivers, to the best of our ability.

Quality Data

Long Term Care

We are extremely proud of our quality indicators.  

 Comments answered, What we do best; what we can improve; other comments or suggestions:

"Your staff makes the resident feel like a dear, well-loved friend.  At every level, employees are upbeat and positive and seem genuinely interested in making each resident as happy and comfortable as possible.  Even compared to other great facilities where I have loved ones, McLean is very special, a shining example of what a health center should and can be.  I can only hope that when my time comes, I will be lucky enough to spend my final years at McLean."

"I am very pleased with everything I've seen and have no regret whatsoever moving my mother to McLean."

"The entire staff seems to recognize each resident by name and always projects a positive attitude."

Post Acute 

 Recent Comments regarding Post Acute

 "Excellent help!"

"This was my second stay in rehab.  The reason I returned to your facility was the quality of your staff and physical therapy department.  The surroundings are excellent, as well as the quality of your meals."

"You have a beautiful lounge and gardens which I enjoyed during my recovery."

Assisted Living

During this quarter, we developed and completed a patient care survey of both Assisted Living and Home for the Aged.  A total of 84% completed the survey.  The overall responses were very favorable and included some excellent suggestions.  

We continue to enhance our activity calendar for both Assisted Living and the Day program.  The last six weeks of this quarter, the residents have enjoyed weekly sessions on the "Museum Masterpieces - The Louvre."  The series is part of the "The Great Courses" and we plan to continue the series every Tuesday.  

The residents who enjoy gardening were kept busy with all the new flower boxes on the patio that were donated by a resident's family.  We have regular Food Forums to discuss ideas or concerns with the Director of Food Services.  Picnics were also held in the evenings on the Greenhouse Patio.

Wi-Fi has been added to the Robinson and a computer station will be set up for resident use.  Computer training/ lessons will be available as well.

Outpatient Rehab 

Recent Comments regarding Outpatient Rehab

"I cannot imagine the skills, expertise and commitment of your staff can be improved upon.  I do think the size of the facility could be increased to accommodate the many patients."

"This was my fourth program with McLean Outpatient."

"Don't know how it could be better.  The excellent staff performs their duties in an atmosphere that makes patients look forward to coming in.  An exceptional staff."

"More parking, parking closer to the building."

Wellness 

Wellness Annual Survey:  Fifty-four out of 103 surveys were returned which is 52% and is statistically significant.  As can be seen by the comparative findings, overall satisfaction has either been maintained or improved.

Survey comments:

"Locker rooms are cleaner now."

"Instructors are good, the time offered works out great."

"Would like exercises for open sessions and periodic assessments for pool"  (Note:  both of these items are being actively addressed this current quarter)

"Social aspect - so rewarding."

Home Care & Hospice  

 Survey comments for Home Care:

"I have used McLean many times - it's the best!"

"I am doing very well after my hip replacement thanks to McLean - back to babysitting my grandchildren."

Survey comments for Hospice:

"Thank you for the gentle and compassionate care McLean Hospice provided my mom!  You all do special work and should be proud of yourselves.  I will never forget you all!"

"Just the fact that I had a phone number to reach a person any hour of the day or night was such a comfort."

"Your love, the kindness and support, as well as the service you provided could not be topped.  you have no idea how helpful and invaluable it was to us."