Lisa Clark, VP & Administrator of the McLean Health Center, reported the latest patient satisfaction survey results for the short term patients in the Post Acute Center. In this quarter 74 short-term surveys were received with a return rate of 64%. Mrs. Clark noted this is a high return rate.
The results of the McLean patient satisfaction surveys are compared to a peer group of nine not-for-profit facilities in Connecticut. When former patients were asked: How would you rate your overall satisfaction with this facility? Ninety-nine percent gave excellent and good ratings. This is McLean is fourteen percent higher than the average of the peer organizations.
When the former patients were asked: What is your recommendation of this facility to others? Again, ninety-nine percent would recommend McLean. McLean is also fourteen percent higher in this question than the peer group.
Mrs. Clark also was very proud that ninety-nine percent of the former patients also gave excellent and good scores for: The respect shown to you by the staff; the quality of care provided by the nurses; the quality of Rehabilitation Therapy; and the quality of care provided by the nursing assistants.
If you are planning to have surgery for a joint replacement or you or your loved one may be hospitalized for COPD or congestive heart failure, contact in the McLean Post Acute Center before going to the hospital.