Quality And Patient Satisfaction (read what our patients tell us)

McLean doesn't just say we're good - we constantly measure quality data and patient satisfaction…

McLean Post Acute Unit is highly ranked among peer not-for-profit facilities in CT. Ninety-eight percent of these patients reported they are "likely to recommend McLean." This is significantly higher than the national average of 83 percent.
McLean earned its reputation as being "the best."

McLean Home Care is ranked #1 among area VNAs for keeping patients at home and not having unexpected re-hospitalizations after an illness. This is a critical measure physicians use to evaluate home care.





McLean Home Care & Hospice has been recognized by HomeCare Elite as one of the top 25% agencies in the nation. This recognition is based upon empirical data.

Our nurse was terrific, professional, prompt, courteous, caring and attentive. We couldn't have asked for better service.

McLean Outpatient therapy clients give McLean excellent grades (94% gave perfect scores) for degree to which the service met and exceeded their expectations. One hundred percent of the Healthy Living clients polled think the program is meeting or exceeding their goals to be fit and to have confidence in everyday tasks.

McLean's Healthy Living Program does not compare to other programs. It is unique. I do not feel self-conscious. I feel safe. I am making progress to becoming stronger and healthier without prescription medications.

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McLean Day Center received another perfect score on its state certification survey received with commendation.

Someone once asked me why I thought McLean was so special. To me, a big part of it is explained by the thriving existence of the Adult Day Center. I think it helps make McLean a little less of a large healthcare institution and a little more of a community hub. I suspect that's the essence of what Senator McLean had in mind when he conjured up the vision of a continuum. congratulations, Terry, to you and your staff present and past, for everything you have done to make the ADC the excellent program it is-truly a model for others to follow. 12/30/07

McLean Village resident surveys tell us they live at McLean because of concerns about future
medical needs, McLean's reputation for excellent care; the units are rental with no large upfront fee; to be free from worries about care of a home; and opportunities to join lots of programs, volunteer or to just do their own thing.




Here is the latest McLean Health Center quality data.

Here are the latest Home Care quality measures.

For information on how to read these measures and which are most important, visit www.medicare.gov and look for the search tools. You will find comparisons for Nursing Homes and for Home Health agencies and explanations of the indicators.

Here's a letter we received in August from a Post Acute patient:

To the Administrative Staff at McLean,
After being a patient at McLean Rehab, I feel I must express my sincere appreciation to all for all that has been done for me. Having been there from July 7 to July 31, I saw many careggivers and was truly impressed with the care and encouragement I received from everyone. Support meant so much and thanks to everyone at McLean, I am coming along well. Thank you one and all for your part in providing such a setting with a warm, efficient staff working in a beautiful, well kept setting. It must be a challenge providing and keeping up with the needs.

Here are a few recent comments from Outpatient Rehab clients:

1/23/08 Everyone & everything was great. Going to miss you all.

2/11/08 All members of the PT unit were supportive and helpful - helped me understand my condition and how to manage it.

2/4/08  Your staff is outstanding from the front desk (Kim & Sue) to your therapists. They were all very caring, helpful and supportive. Thank you.

Here are some comments from Hopsice families received in June 2008:

When my husband was dying the support I received was fantastic and it was comforting to know that your Hospice team was available to me any time I needed them.

Here are a few more recent letters and email:

2/6/08
Dear Joni, Margie and Hospice staff,
The love and care that your entire community demonstrated to my father during his time of need was moving and inspiring. Thank you for being available, for the very personal approach and for your patience with the extended family. You are a team of caring professionals that we have been honored to be associated with. Thank you for the loving care that you provided for my father. Sincerley, XXX

Comments from families of McLean Hospice patients received in notes or patient satisfaction surveys 1st and 2^nd quarter 2008:

This was my first experience with Hospice and I cannot say enough good things about your staff and service. Firstly the staff did what they said they would do. That in itself is a real gift. Secondly staff was available at night and on weekends to work through problems. Thirdly staff gently but firmly did what needed doing and supported my mother's primary caregivers and me with uncommon kindness and understanding. Lynne Tobin, 2 caregivers and I were with my mother when she died - it is a passage I will never forget and I am so grateful.

There is no way I can possibly express the level of gratitude I have for each of you. You were all so kind, empathetic, understanding, helpful,, gentle, and loving to me and my husband while he was at Avon Health Center. It was an extremely emotional time for me, but it was wonderful to see the care and attention he was receiving from those of you taking care of him. I appreciate all you did to make sure he was as comfortable as possible. That really meant so much to me and my daughters. God bless all of you for the work you do.

I can't imagine any better care than my dad and our family received. It was an inspiring experience before, during, and it still is!! Thank you all!

Everyone involved was absolutely wonderful to work with and totally organized with each other.

They (the hospice team) rode the ride with us and they have my thanks.

They were truly angels. When Hospice people were here I felt absolutely safe.

Other letters to McLean:

9/28/07
Dear Lisa,
On two occasions recently, upon discharges from Hartford Hospital, I requested the services of your Home Care. It is my hope that you know of the outstanding quality of the four members of your team who cared for me: Elaine Leard, PT, Sherry Marsh, RN, Mary Johnson, OT, and Lorna Grant, HHA. Their combined assessments, knowledge, skills, and compassion truly helped me over a difficult time. Elaine knew just what my orthopedic doctor wanted as treatment. Sherry was most supportive of both me and my husband...Sincerely, XXX, RN, MS

9/27/07
To the Director & Management,
Recently my husband XX was a patient at McLean recovering from a stroke and needed special care & rehabilitation. We were very happy and more than satisfied with the care and therapy he received at McLean. The entire staff was without a doubt the very best and went out of their way to make his recovery both fast and pleasant for him. Our entire family says thank you to McLean. Sincerely, XX

9/12/07
I wanted to compliment everyone who participated in my mother's care for short term rehab. We found them all to be professional, caring, and so very supportive during this stressful time. We are back home and I am happy to report that Mom is doing well and increasing her activity without pain at this time...Please thank everyone that was involved in her care from the admissions process throughout her stay. Sincerely, XXX, RN, MS, Director of Performance Improvement, Lakewood Ranch Medical Center